Frequently Asked Questions

Yes, every item is thoroughly authenticated by our team of luxury experts before being listed. We guarantee 100% authenticity on all products.

We accept all major credit cards, wire transfers, and cryptocurrency payments (BTC, ETH, SOL).

Yes, we ship worldwide. International shipping typically takes 7-14 business days. Customs duties and taxes may apply.

Standard shipping takes 5-7 business days, express shipping takes 2-3 business days. International orders take 7-14 business days.

We offer a 14-day return policy. Items must be unworn, in original condition with tags attached, and returned in original packaging.

Contact our concierge team at returns@valivua.com with your order number. We'll provide a prepaid return label and guide you through the process.

Due to the unique nature of pre-owned luxury items, we don't offer direct exchanges. Please return for a refund and place a new order.

Visit our Sell With Us page to learn about our consignment process. You can ship your items to us for evaluation, and we'll handle the rest.

We offer an 85% seller payout, which is one of the highest in the luxury resale industry.

Once your item sells, you'll receive payment within 3-5 business days via your preferred method.

Our experts examine 20+ authentication points including materials, craftsmanship, serial numbers, hardware, stitching, and brand-specific markers.

Yes, all authenticated items include a certificate of authenticity from Valivua.